Return Policy

In Manitoba, cannabis returns are generally final, with only very limited exceptions:

1. Provincial Law (MBLL / LGCA – Cannabis Regulation M.R. 128/2021)

No Return of Cannabis
31  A licensee must not accept a return of cannabis, except in the case of cannabis that is the subject of a recall.

2. Exceptions: Defective or Recalled Products

• If Health Canada issues a recall, stores must accept returns of recall-related cannabis.
• Manitoba Liquor & Lotteries gives retailers about 30 days to return defective products to their suppliers.

3. Supercraft™ Store-Level Policy

• Supercraft™ retailer stores offer limited refunds or exchanges for defective or faulty products—even after opening—though this is not legally required.
• Each situation is treated on a case by case basis: Some packaging may be sealed/unopened, others may be opened and “defective” items like vape cart leaks, or other product issues.
• All accessories are subject to a 30-day return policy only if unused.  If used and you have issues we are happy to put you in touch with the supplier directly.
• All Nicotine vapes are subject to a 30-day return policy if unopened.  If opened and “defective” we will be happy to offer an exchange or refund.
• All Apparel & Art is final sale.